Read through the collection of frequently asked questions Pin-Up players come across.
Registering for an account at Pin-Up Casino is very easy. You just need to follow a couple of simple steps and you are good to go. All you have to do is to head to the website and click on the Sign-Up button that is located in the top right corner.
After you receive the confirmation email you just have to click on the verification link. If you can't see the email from the casino check your Spam folder as well. If you don’t receive an email from the casino, make sure that you have entered the right email address first, and if you did and the problem persists, then you should contact Customer Support.
Many different currencies are available at Pin-Up Casino. When you create your account, the casino will suggest the currency that they believe is the most appropriate for you, depending on your location. If you want to use a different currency, then you can make your first deposit using the currency you prefer, and from then on that will be the currency tied to your account. Keep in mind that once you make a deposit and use one currency, you can't change it later on.
You are not allowed to have multiple accounts at the casino. You can have only one account, and to be honest you don’t need more. Players who create multiple accounts to take advantage of bonus promotions are going against the casino’s rules and are risking having their accounts suspended.
Only players who are of legal age to gamble can create an account at Pin-Up casino.
If you forget your password and you can't log into your account, there is nothing to worry about because you can easily recover it. All you have to do is to click on the Forgot Password link you can find at the login window. Enter your email and the casino will send you instructions on how to recover your email. And, if you used your mobile phone to sign up for the casino, then your new password will be sent via text message.
If you can’t see an email from the casino, you should check the Spam folder. If there is nothing there too, make sure that you have entered the correct email address. You should head back to the casino and repeat the steps. If the problem persists, then you should contact Customer Support.
If you happen to forget your email address, then you need to contact Customer Support for additional help.
When you change your email address it is considered the same as changing the owner of the account. So, for that reason, we advise you to contact Customer Support, and you will probably have to send some documents to prove the ownership.
If you happen to enter incorrect details when you register, you need to contact customer support otherwise you are risking having your account suspended.
There are different payment methods available at Pin-Up Casino so you can choose the one that is the most convenient for you. To do this, you need to head to the cashier and choose the payment method you want to use, enter the amount you wish to deposit, and click on confirm. Keep in mind that the minimum deposit you need to make is $10 at least.
There are tons of different bonuses available once you join the Pin-Up Casino. To start things off, you can claim the welcome bonus the first time you make a deposit and it will drastically enhance your balance. Later on, when you become a regular at the casino you can take advantage of many different promotions.
If the funds you deposited don't reflect in your account, there are a couple of things you need to check. The first thing is to contact your bank to see if the transaction was successful. If it was, then you will have to send proof of payment to Customer Support and they will look into it.
Pin-Up Casino doesn't charge a commission for deposits or withdrawal. However, there might be a commission when you convert your winnings into your chosen currency.
Yes, you can use a couple of different eWallets to make both deposits and withdrawals at Pin-Up Casino.
Making a withdrawal of your winnings at Pin-Up Casino is very simple. You need to head to the cashier and click on withdrawals. Choose the payment method you wish to use, and keep in mind that you have to use the same method you used to make a deposit. Enter the amount you wish to withdraw and click on Confirm.
It is very important to have your account verified before you request a withdrawal. To do this, you will have to send copies of legal documents to prove your identity, address, and payment method you plan to use.
The moment the casino receives your withdrawal request, they will process it as soon as possible. It shouldn’t take more than 24 hours. Keep in mind that you have to have your account verified to request a withdrawal. If you haven't, then that will prolong the withdrawal. The casino reserves the right to request additional documents at any time.
There are different bets you can place and they are the following:
· A Single Bet is a bet on one event only.
· Accumulator Bet is a bet on the outcomes of several events that are independent of each other. The maximum number of events you can bet on is 30.
· A Multiple Bet is a bet that is a combination of accumulators of a given size from a predetermined number of events. The maximum number of events is 16.
When you log into your account you should click on the Live tab. You should know that all events in the Live Betting section occur in real-time. You have to select an event, enter the bet amount, and click on the bet button to place your bet.
You will have to select two or more event outcomes in your bet coupon and make sure that the ‘Accumulator’ tab is selected when you do that. Enter the amount you want to bet and click on the 'Make a bet’ button.
Once you place a bet, it is considered valid and can’t be canceled. You should be careful with the next bet you make and double-check before you confirm your bet.
There are basic rules for accepting bets and you can check them if you believe that your bet was settled incorrectly. According to the regulations it is stated that an event is deemed to be held if it is interrupted, not finished within 24 hours or if it is played at least:
· Football - 70 minutes;
· NBA Basketball - 40 minutes;
· European basketball - 35 minutes;
· NHL hockey - 54 minutes;
· European hockey - 50 minutes;
· MLB baseball - 5 innings;
· American football - 50 minutes;
· Floorball - 60 minutes,
A free bet is a bonus that you receive from the casino. When you make this bet you are not risking any of your own money.
When you receive a bonus at the casino, the bonus funds are placed in your bonus account, and your real money, the money you have deposited is placed in the real account. Once you meet the wagering requirements the bonus money will be transferred to your real account and you can make a withdrawal if you wish.
Yes, you can check all your past bets in the Betting History section. All you have to do is to select the period and status of bets you would like to view and click on the Show button.