Explore the list of all frequently asked questions for Pelaa Casino.
Once a player requests a withdrawal, the casino will process the withdrawal between 24 and 72 hours.
To play for real money, players need to deposit it into their accounts. This is a simple process that will not take more than a couple of minutes. All players have to do is to head to the Cashier, select the Deposit section, choose the payment method they want to use, and enter the amount they wish to deposit. To make things easier for players, Pelaa Casino has added many different payment methods so players can find the one that suits them the best.
The free spins bonus is usually added to the player's account within 24 hours.
Players are obliged to verify their account before they request a withdrawal. To do that, they will have to send copies of legal documents to prove their identity, address, and payment method. It will take the casino no longer than 72 hours to verify an account once they receive all the necessary documents. To speed up the process, we advise players to send valid documents.
Players from the UK are not allowed to cancel their self-exclusion, while players from other countries can easily send a request to cancel it. To do that, they will have to send a written request, and once the request is reviewed they will have 7 days cool-off period. Players from the UK will have their accounts available only after the Self-exclusion period has ended.
Once the time limit that the player has selected is over, their account will be automatically re-opened. Players residing in the UK will need to send a written request for their account to be opened again.
Players who want to register for Gamstop need to head to their website and enter some personal details like postcode, date of birth, and email address. What players need to remember is that they cannot sign up for someone else, but they can help with the process for someone who needs help. When a player signs up, they will receive an email with all the details of exclusion from gambling. Sometimes it can take up to 24 hours for the self-exclusion to become effective.
Players who believe that they are developing an addiction should consider self-exclusion. The best thing to do is to contact Customer Support and they will help any player make a better-informed decision.
Players who want to close their casino account for some reason need to contact Customer Support. There are two ways of closing an account, temporary and permanent, and players have to decide which option is the best for them.
Players can change some of their details when they head to My Account and select the profile tab. Here they can change some of their details except name, date of birth, and country of residence.
If a player forgets the email address they used to register for an account, they should contact Customer Support and a customer agent will be happy to assist anyone who needs help.
Players who think that they already have an account at Pelaa Casino need to contact Customer Support. A customer agent will be able to check and verify their details. This way a player will avoid having their account closed.
When registering for an account, players need to enter personal details. If an error occurs during this process, in most cases players will receive a self-explanatory error message. If the problem persists, we advise players to contact Customer Support.
When a player logs in, they need to click on the ‘My Account’ tab in the top navigation bar. This will take them to their Home page and from there they need to click on the Profile tab from the side menu.
When a player loses his internet connection while playing a Live Casino game, the game will continue as normal. The player’s bet will be logged as a ‘stand’ which refers to the point where the player takes no further action in the game.
Roulette is one of the most popular games and Pelaa Casino has added many different variations of the same. This will make it easier for players to find their favorite variant of roulette. Anyhow, we advise players to learn the rules of the game before they decide to play. The good news is that the game is available in the fun mode so players can practice the rules and develop a strategy. There are many strategies by popular mathematicians, and whoever spends time to learn them will drastically improve their chances of winning.
Blackjack is another popular game that offers quite simple rules that players can learn in no time. What is more, the game brings such a thrill and that is mainly the reason why it has gained huge popularity. There are many different variants of the game available at Pelaa Casino. Players need to learn the basic rules of the game before they decide to play. Once they have mastered the basic rules of the game they can adapt to any variant available. The idea of Blackjack is to get a hand that is closer to 21. Their hand needs to be higher than the dealer’s hand without going over 21. The player has a couple of different options available that will help them improve their hand once they see their initial cards. Players can head to the Table Live Casino games section on this website to read about the specific rules regarding this game.
Baccarat is a very simple game with a couple of rules that are easy to follow. The game is played with multiple decks of cards and the player needs to get a hand that totals 8 or 9 to win the round. Players have the option to bet on their hands but also the Banker's hand. There is also a third betting option, a bet on a Tie. This bet offers the highest payout and it is attractive, especially to beginners. Anyhow, the tie bet will rarely happen so we advise players to avoid this bet.
Live Casino brings as close as possible the experience of playing at a land-based casino. When playing Live Dealer games, players will see the action unfolding in front of their eyes. The games are conducted by a Live Dealer in real-time and streamed to the player's desktop or mobile device. Players can chat with the dealer and with other players using the chat window and this adds a social element to the whole gaming experience. Dealers are always happy to chat and answer questions regarding the game. What players need to remember is that the Live Dealer will not be able to help them with questions regarding their account. They don't have access to players' accounts and personal information.
Players are allowed to have only one account at Pelaa Casino.
Players can check their account activity when they click on the Transactions tab under My Account. If they need more assistance then they should contact Customer Support, and a customer agent will be happy to help them.
Yes, players can unsubscribe if they no longer wish to receive updates from the casino. All they have to do is to click on the ‘Unsubscribe’ button which is found in all emails and SMS communications. Another way is to update their notifications under the 'My Account' tab.
A player can forget a password, but there is nothing to worry about. Players can click on the Forgot Password link and follow the simple instructions. Another way is to contact Customer Support and an agent will be happy to help.
Players are allowed to use up to 5 different payment methods to fund their accounts. All they have to do is to click on the Deposit button available on the top right-hand side and select from the choices available.
Pelaa Casino has all the necessary licenses to operate. The website is operated by Genesis Global Limited which works under the laws of Malta Gaming Authority with a license number MGA/B2C/314/2015.
Pelaa Casino puts their player’s safety to be their top priority. They utilize the latest encryption technology to make sure that all personal and financial details are safe.
The casino can’t delete or amend any information stored in its database for 5 years.
Players who want an extra layer of protection can apply for a 3D Secure IPIN with the bank or card website that issued their credit card. Each bank has a different process that players need to follow.
Players who want to play for real money at Pelaa Casino, need to deposit to their account. This is a simple process where players have to head to the Cashier, select the Deposit section, choose the payment method they want to use, and enter the amount they wish to deposit. The funds should reflect in their account almost immediately. Players who make their first deposit to their account are entitled to a very generous bonus that will drastically enhance their balance.
Yes, players can make deposits to their accounts without having to pay any fees.
The best thing to do in a case like this is to contact Customer Support and they will be happy to investigate. Players might be required to send a copy of the transaction to help the customer agent find out what happened with the funds.
Pelaa Casino has added different payment methods to make things easier for its players. What players need to keep in mind is that not all payment methods will be available to them, depending on their location. The best way to check is to head to the cashier and all the available payment methods will be listed.
There are a couple of different reasons for failed deposits and these are the most common ones:
Pelaa Casino accepts different currencies to make things easier for players. At this point these are the currencies that are available USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH. Players need to keep in mind that once they choose the currency and make a deposit using it, they can’t change it later on.
Pelaa charges a 2% fee for withdrawals. In some cases, the fee might be less. Anyhow, players will be notified of the amount before processing the withdrawal.
Once a player requests for a withdrawal, the withdrawal’s status is pending. During this time, players can head to My Account and access the Pending Withdrawals tab. When the withdrawal request is released, players will not be able to cancel the request.
Bonus is extra money that the casino awards players to increase their chances of winning. The size of the bonus may vary, and for sure it will double and in some cases even triple the player's balance. All deposit bonuses come with wagering requirements that players have to meet before they will be able to request a withdrawal. This is the number of times players will have to play through the bonus funds. The welcome bonus at Pelaa Casino comes with 40x wagering requirements. Anyhow, other bonuses may come with different wagering requirements so players need to understand the terms and conditions before they accept a bonus.
Players can cancel a bonus before they make a bet. Once they have placed a bet, they will have to play through the bonus funds to be able to make a withdrawal. Players are allowed to cancel a bonus even after they have placed a bet, but they will have their funds forfeited.
Each bonus comes with its restrictions. Players are advised to read the Terms and Conditions before they even accept the bonus. Some games will not contribute 100% towards meeting the wagering requirements, and some games are excluded from the bonus offer.
Some promotions are only available for players from certain countries or to those who use the specific payment method. Unfortunately, some players who reside in certain countries will not be able to claim certain offers.
Players are allowed to play games for free at Pelaa Casino in demo mode. The casino will award them with virtual money they can use to play any game they want. Almost all the games are available in demo mode except for Live Dealer Games.
Players can access their Pelaa casino account using their hand-held device. The only thing they have to do is to access the casino using their browser.
Pelaa casino has partnered with many different software providers to bring the best games for their players. Some of the most popular software providers include NetEnt, Microgaming, Quickspin, and Evolution Gaming.
Players can register for an account when they head to the casino's official website and click on the Sign-up button. They will have to enter some personal information to create an account like name, date of birth, email, country of residence, and mobile phone. Once their account is approved, players will receive an email with a confirmation link they have to click on to confirm their email address.
Pelaa Casino offers a very generous welcome bonus for their players who register for an account and make their first deposit. The welcome bonus is carried over their first four deposits and it will increase one’s balance up to $1.000. The bonus comes with wagering requirements that players have to meet before they will be able to make a withdrawal of their winnings. We advise players to read the terms and conditions of each bonus before they even accept it.
Pelaa Casino has been available for players since 2018.
There are a couple of ways players can get in touch with Customer Support. The most convenient way is via the live chat feature, or they can send an email.
Players can close their accounts if they believe that gambling is causing them problems or for whatever reason they have. The best way to do that is to contact Customer Support and they will help them make a better-informed decision.
The first welcome bonus is added to the account once a player makes a successful transfer. For the second, third, and fourth welcome bonus players need to use the following bonus codes PELAA2, PELAA3, and PELAA4, respectively.
At this point, Pelaa Casino doesn’t offer a no-deposit bonus to their players. If this changes in the future, players will be notified.
Players have different options to use when they want to withdraw winnings from their accounts. All they have to do is to head to the Cashier and from the Withdrawal section, they need to choose the payment method they want to use. What players need to keep in mind here is that they have to use the same payment method for withdrawals as the one they used for depositing in the first place.